Overview & Scope
Clear, fair terms for consultations, treatment sessions, packages and retail products at our Bengaluru clinic — written to be read, not buried.
What this policy covers
This policy explains how refunds, returns, cancellations and rescheduling work at Dermis 365, our aesthetic dermatology clinic on Kanakapura Main Road, Bengaluru. It covers consultation fees, individual treatment sessions, multi-session packages and retail skincare products purchased at the clinic. By booking a consultation or purchasing any service or product, you agree to the terms below. If anything here is unclear, please ask our team before you pay — we would much rather explain than surprise.
Consultation fees
Consultation fees cover the Doctor’s time, examination and, where included, your AI skin analysis. Because this professional service is delivered in full at your visit, consultation fees are non-refundable once the consultation has taken place.
If you cancel or reschedule a paid consultation with at least 24 hours’ notice, your fee carries forward to the new appointment or is refunded in full — your choice. Cancellations with less than 24 hours’ notice, or missed appointments without notice, may forfeit the consultation fee.
Individual treatment sessions
Individual treatment sessions that have been delivered are non-refundable. A session uses consumables, Doctor and therapist time, and equipment the moment it is performed — so, like any medical service, it cannot be returned.
Aesthetic and medical outcomes genuinely vary between individuals, and no clinic can guarantee a specific result. We say this clearly before every treatment plan begins, and it is printed on every treatment page of this website. Therefore, dissatisfaction with the degree of improvement — where the treatment was properly delivered as planned — does not by itself qualify for a refund. What we do promise is honest assessment before you commit, and a genuine review of any concern you raise afterwards.
If we cancel or cannot deliver a booked session for any reason on our side, you receive a full refund of that session or a rescheduled appointment, whichever you prefer.
Multi-session packages
Multi-session packages are priced at a discount to single sessions, and refunds on them work as follows. Sessions already used are charged at the full single-session rate (not the discounted package rate), and the remaining balance after that recalculation is refunded. This keeps package pricing fair to everyone.
Unused, unstarted packages cancelled within 7 days of purchase are refunded in full. After 7 days, unstarted packages are refunded less an administrative charge, or may be converted to clinic credit at full value — again, your choice.
Where a Doctor determines mid-course that a treatment is no longer suitable for you — for example, a newly discovered contraindication, pregnancy, or a change in your medical circumstances — the unused portion of your package is refunded in full or converted to credit toward a suitable alternative treatment. Your safety always outranks our revenue.
Packages are personal to the named patient. They are not transferable to another person unless agreed with the clinic in writing, and package sessions must be used within the validity period stated at purchase.
Cancellations & rescheduling
Life happens, and we keep rescheduling simple. Please give us at least 24 hours’ notice to cancel or reschedule any appointment, by phone or WhatsApp on +91 88844 56666. With that notice, sessions and fees carry forward without penalty.
Repeated late cancellations or no-shows may result in a session being deducted from a package or a booking fee being requested for future appointments. We apply this with judgement, not automation — talk to us if something genuinely unavoidable happened.
Skincare product returns
Retail skincare products purchased at the clinic can be returned within 7 days of purchase provided they are unopened, unused and in their original sealed packaging, along with the invoice. For hygiene and safety reasons — these are products applied to skin — opened or used products cannot be returned or exchanged.
If a product is damaged, defective or incorrectly supplied, tell us within 48 hours of purchase and we will replace it or refund it in full, including any applicable delivery charge. Photographs of the issue help us resolve this fastest.
How refunds are processed
To request a refund, contact us by phone or WhatsApp on +91 88844 56666, by email at contact@dermis365.com, or in person at the clinic reception. Please include your name, invoice or receipt number, and the reason for the request.
We acknowledge refund requests within 2 working days and resolve them within 7 working days of approval. Approved refunds are made to the original payment method wherever possible — card refunds typically reach your account within 7–10 working days depending on your bank, and UPI or cash payments are refunded by bank transfer to an account in the patient’s name.
Nothing in this policy limits your rights under applicable Indian consumer protection law.
Changes to this policy
We may update this policy from time to time, and the version published on this page applies to purchases made after the date of publication. Changes never apply retrospectively to packages or products you have already purchased.
This page was last updated in July 2026. For any question about this policy, contact Dermis 365, 1st Floor, NDV Towers, 22 Kanakapura Main Road, Raghuvanahalli, Bengaluru 560109 — open all days, 10:30 AM to 8:30 PM.
Talk to us before you book
Our team is happy to walk you through any part of this policy — no question is too small.
