Overview & Scope
How cancelling and rescheduling appointments works at our Bengaluru clinic — 24 hours’ notice, zero penalty, and judgement over automation.
What this policy covers
This policy explains how cancelling and rescheduling appointments works at Dermis 365, our aesthetic dermatology clinic on Kanakapura Main Road, Bengaluru. It applies to consultations, individual treatment sessions and package sessions. We keep it simple and fair: give us reasonable notice, and you lose nothing. Our appointment slots hold Doctor time, therapist time and prepared equipment — so notice lets us offer that slot to someone else who needs it.
24 hours’ notice, no penalty
Please give at least 24 hours’ notice to cancel or reschedule any appointment. With that notice, there is no charge and no penalty of any kind: consultation fees carry forward or are refunded, and package sessions return to your balance untouched.
You can cancel or reschedule by phone or WhatsApp on +91 88844 56666, by email at contact@dermis365.com, or in person at reception — whichever is easiest. WhatsApp is the fastest route, and a message sent any time before the 24-hour mark counts, even outside clinic hours.
Less than 24 hours’ notice
Cancellations with less than 24 hours’ notice may forfeit the consultation fee, or have one session deducted from a package, because the reserved slot usually cannot be refilled at short notice.
However, we apply this with judgement rather than automation. Genuine emergencies happen — illness, family situations, Bengaluru traffic at its worst — and a first late cancellation is normally waived with a simple conversation. What this policy protects against is a pattern, not a bad day.
No-shows
A missed appointment without any notice is treated as a late cancellation: the consultation fee may be forfeited or a package session deducted. After repeated no-shows, we may ask for a booking fee to reserve future appointments, which is then adjusted against your treatment on arrival.
If you miss an appointment for a genuine emergency, contact us as soon as you reasonably can — we will always hear you out before applying anything.
Late arrivals
Please arrive 10 minutes before your slot, especially for sessions that need numbing cream or preparation. If you are running late, call or WhatsApp us — a heads-up lets us adjust.
Arrivals more than 20 minutes late may need to be shortened or rescheduled, because the next patient’s slot cannot be pushed. Where a late arrival forces a reschedule, the late-cancellation terms above apply. Where we can still fit your full session, we simply will.
If we cancel
Occasionally we may need to cancel or move an appointment from our side — equipment servicing, a Doctor’s unavailability, or an emergency in clinic. When this happens, we tell you at the earliest possible moment and offer the next available slot that suits you. If we cancel a paid appointment, you choose between a full refund and a rescheduled session — no conditions attached.
Preparation & medical reasons
Some treatments have preparation requirements — stopping certain skincare actives, avoiding sun exposure, or arriving without makeup. If preparation instructions have not been followed and treating you would be unsafe or ineffective, your Doctor may reschedule the session for your own benefit. We treat a first instance as a free reschedule; we will always explain exactly what to do differently.
Likewise, if the Doctor identifies a new contraindication on the day — an active infection, a new medication, pregnancy — the session is rescheduled or the plan revised without penalty. Safety decisions are never charged for.
Package sessions
Package sessions cancelled with 24 hours’ notice return to your package balance in full. Late cancellations and no-shows may deduct one session, as above. Package validity periods are stated at purchase; if you anticipate difficulty using sessions in time — travel, health, life — talk to us early and we will find a fair arrangement. Refunds for unused packages are covered in our Returns & Refund Policy.
Changes to this policy
We may update this policy from time to time; the version on this page applies to appointments booked after publication. This page was last updated in July 2026. Questions are welcome any time — Dermis 365, 1st Floor, NDV Towers, 22 Kanakapura Main Road, Raghuvanahalli, Bengaluru 560109, open all days 10:30 AM to 8:30 PM.
One message is all it takes
WhatsApp us any time — a message before the 24-hour mark counts, even outside clinic hours.
